Introduction

Elixir adheres to the strictest European and French standards for privacy and personal data protection, and has made all required filings with the French data protection authority (Commission Nationale de l’Informatique et des Libertés – CNIL).

This Privacy Policy applies to all websites, apps, events and other services operated by Elixir. For simplicity, we refer to all of these collectively as “Services.” For clarity, we provide links to this Privacy Policy on every applicable Service.

Information We Collect About You and Why

The information we may collect about you falls into the following categories:

Information You Provide Voluntarily

  • Registration Information: when you create an account on monResto, sign or complete forms in the Services, we collect your name, address, phone number, email and password.
  • Transaction Information: reservations, reviews and orders, including payment details (processed by third-party providers and not stored on our systems) and delivery address.
  • Advertising Preferences: your choices to opt in or out of marketing communications.
  • Reviews & Feedback: when you post a review or contact customer service, we collect your name and message content to improve our service.

Information We Collect Automatically

  • Usage Data: how you use the Services, content you post, searches and interactions.
  • Cookies & Similar Technologies: IP address, device ID, browser type, frequency and duration of your interactions to personalize your experience and advertising.

To learn more about cookies, see our Cookie Policy.

Information from Third-Party Sources

  • Analytics & Market Research: audience segments to tailor our marketing campaigns.
  • Other third parties (ad networks, etc.) when you have given consent or as required by law.

How We Use the Information We Collect

Information You Provide Voluntarily

  • Registration: authentication, update notifications, feedback requests.
  • Transactions: order processing, billing, delivery tracking, fraud prevention.
  • Marketing: sending you promotional communications with an opt-out option.
  • Reviews & Feedback: for customer support and continuous improvement.

Information Collected Automatically

  • Purchase Habits & Location: personalized suggestions, delivery optimization.
  • Cookies: preference management, content customization, interaction analytics.

Information from Third-Party Sources

  • Market Research & Analytics: to understand your responses to our campaigns.

With Whom We Share Your Personal Data

  • Restaurants handling your orders and reservations.
  • Elixir partners and service providers (marketing, hosting, eCRM, SMS, delivery).
  • Legal or regulatory authorities when required by law.
  • In the event of a merger or acquisition, to the acquiring entity.
  • Any third party for which you have given explicit consent.

Legal Basis for Processing Personal Data

We process your data to fulfill our contract with you (orders, reservations, reviews), for legitimate business interests, or to comply with legal obligations. You will be informed if providing data is mandatory.

International Data Transfers

Your data may be processed outside your country of residence. Elixir implements safeguards (standard contractual clauses, Privacy Shield, etc.) to protect your data in compliance with this Privacy Policy.

Security

We use technical and organizational measures (encryption, restricted access, secure passwords) to protect your data against unauthorized access, loss or destruction.

Data Retention

Elixir retains your data as long as necessary for legal and business purposes. After that, data is deleted or anonymized.

Your Data Protection Rights

  • Access, correct or delete your personal data on request.
  • Object to, restrict, or request portability of your data.
  • Withdraw consent at any time without affecting prior processing.
  • Lodge a complaint with a supervisory authority (e.g., CNIL).

Links to Third-Party Sites

Our site may contain links to third-party sites with independent privacy policies. We are not responsible for their practices; please review their policies before providing personal data.

Updates to This Privacy Policy

We may update this Policy to reflect legal, technical or business changes. We will notify you of significant changes and seek consent if required by law.

Contact Us

If you have any questions, contact us online here.
The data controller for your personal data is Elixir.